Notice Based on the Law Governing Specific Commercial Transactions
Notice Based on the Law Governing Specific Commercial Transactions
- Seller
- Kitamaesen Co., Ltd
- Operations Director and Production Manager
- Takuro Susaki
- Address
- 148-1 Ogi Kanetashinden, Sado, Niigata 952-0611 Japan
- Telephone Number
- 0259-86-3630
- Costs Other Than the Listed Product Price
- Sales Tax (Orders within Japan only), Cash on Delivery service fee (Available within Japan only), shipping.
- Order Validity
- Valid for 30 days after order placement.
- Faulty Items
- In the case of shipping a faulty item or incorrect order, we will cover the costs of return shipping to replace such items.
- Delivery Details
- Your merchandise will be sent to you within 3 working days after your order and payment are confirmed. Most orders in Japan will require one additional working day to be delivered, depending on location. Customers ordering from outside Japan should allow additional time for delivery and customs clearance.
- Payment Methods
- Cash on Delivery (Orders within Japan only), credit card, PayPal account.
- Payment Deadline
- Payments should be made within 30 days of placing an order.
- As a rule, we do not accept returns or exchange items, except in the case that the merchandise sent is faulty or does not match your order.
- Return Period
- Returns must be made within 10 days of receiving the merchandise.
- Return Shipping
- We will bear the shipping costs to return faulty or imperfect goods.
- Other
- Please feel free to contact us anytime with your inquiries and requests.